1. Acceptance of Terms

By accessing or using BookYourTrades (the "Platform"), operated by BookYourTrades Inc. ("we", "us", or "our"), you agree to be bound by these Terms of Service. If you do not agree, you must not use the Platform.

2. Nature of the Platform

BookYourTrades is an online directory and communication tool that facilitates introductions between businesses seeking trade services ("Clients") and independent trade contractors ("Contractors"). We do not provide trade services, employ Contractors, supervise work, or guarantee outcomes. All Contractors listed are independent professionals who operate their own businesses.

3. User Responsibilities

Clients agree to:

• Independently verify a Contractor's licences, certifications, insurance (including WSIB clearance), and references before engaging them.
• Enter all contracts, scopes of work, and payment agreements directly with the Contractor — not through BookYourTrades.
• Not rely on the Platform as a substitute for professional due diligence.

Contractors agree to:

• Represent themselves and their qualifications truthfully and accurately.
• Maintain all required licences, certifications, and insurance required by applicable law.
• Not use the Platform to engage in fraudulent, misleading, or unlawful conduct.

4. No Liability for Contractor Services

BookYourTrades is not liable — in any way — for the quality, safety, legality, timeliness, or outcome of any services performed by a Contractor. This includes, without limitation: incomplete work, property damage, personal injury, cost overruns, scheduling failures, disputes over payment, contractor no-shows, licensing violations, or any other issue arising from the contractor-client relationship. Any dispute arising from work arranged through the Platform is strictly between the Client and the Contractor.

5. Limitation of Liability

To the fullest extent permitted by Ontario law, BookYourTrades Inc., its directors, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages. Our maximum aggregate liability for any claim related to the Platform shall not exceed the total fees you paid to us in the twelve (12) months preceding the claim, or $100 CAD — whichever is greater.

6. No Warranty

The Platform is provided "AS IS" and "AS AVAILABLE" without warranty of any kind. We do not warrant that listings are accurate, complete, or current; that Contractors are licensed, insured, or competent; or that the Platform will be uninterrupted or error-free.

7. Reviews and User Content

Reviews submitted on the Platform represent the opinions of the reviewing party only. BookYourTrades does not verify the accuracy of reviews. By submitting a review, you grant us a non-exclusive licence to display it on the Platform. We reserve the right to remove any review that violates these Terms or applicable law.

8. Governing Law & Dispute Resolution

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any dispute shall be subject to the exclusive jurisdiction of the courts of Ontario. You agree to attempt good-faith resolution before commencing legal proceedings.

9. Changes to Terms

We may update these Terms at any time by posting a revised version on the Platform. Continued use of the Platform after such posting constitutes acceptance of the revised Terms.

10. Contact

BookYourTrades Inc. • hello@bookyourtrades.com

These Terms do not constitute legal advice. Consult a qualified lawyer for advice specific to your situation.

1. Information We Collect

We collect the following types of information:

• Account Information: Name, email address, phone number, company name, trade type, and service areas provided during registration.
• Booking Requests: Information you provide when submitting a booking request, including project descriptions and contact details.
• Reviews: Text, ratings, and associated metadata you submit.
• Usage Data: Pages visited, search queries, device type, and browser information (via standard web analytics).

2. How We Use Your Information

• To provide and operate the Platform and its features.
• To send booking request notifications to Contractors.
• To send transactional emails (account verification, booking confirmations).
• To improve the Platform through analytics.
• To comply with legal obligations.

We do not sell your personal information to third parties.

3. Information Sharing

When you submit a booking request to a Contractor, your name, email, phone number, and project description are shared with that Contractor. By submitting a booking request, you consent to this disclosure. We use Resend (resend.com) to deliver transactional emails; your contact details may be processed by Resend for this purpose.

4. Data Storage & Security

Data is stored in your browser's localStorage and on Vercel's infrastructure (United States / Canada). We implement reasonable technical measures to protect your data but cannot guarantee absolute security. You should use a strong, unique password for your account.

5. Your Rights (PIPEDA)

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to: access your personal information, correct inaccuracies, withdraw consent (subject to legal or contractual restrictions), and file a complaint with the Office of the Privacy Commissioner of Canada. To exercise these rights, contact us at hello@bookyourtrades.com.

6. Cookies

We use only functional browser storage (localStorage) essential to operate the Platform. We do not use advertising cookies or third-party tracking pixels.

7. Contact

BookYourTrades Inc. • Privacy Officer • hello@bookyourtrades.com

📋 Plain-English Summary

BookYourTrades helps you find and contact trade contractors. We don't do the work, supervise the work, or guarantee anything about it. If something goes wrong with a job — the price, the timing, the quality — that's between you and the contractor. We are not in the middle of that relationship, and we are not liable for it.

BookYourTrades is a Directory — Not a Contractor

We provide an online directory where trade contractors list their businesses and where Clients can contact them. We do not perform any trade work, supervise any projects, manage payments, or act as an agent for any contractor or client.

Contractors are Independent Professionals

Every contractor listed on BookYourTrades is an independent professional or business. They are not employees, agents, or representatives of BookYourTrades. We have no control over the quality of their work, their availability, their pricing, or whether they fulfil a contract.

We Do Not Guarantee Job Outcomes

BookYourTrades makes no guarantees about: whether a contractor will respond to your request; whether work will be completed on time or on budget; whether the quality of work will meet your expectations; or whether the contractor holds current licences, certifications, or insurance. Always verify these directly with the contractor before work begins.

Your Checklist Before Hiring Any Contractor

• ✅ Confirm their trade licence is current and valid (check with the Ontario College of Trades, ECRA, or TSSA).
• ✅ Request a valid WSIB Clearance Certificate.
• ✅ Confirm they carry general liability insurance ($2M minimum recommended for commercial work).
• ✅ Get a written quote and scope of work before any work begins.
• ✅ Check references from past clients.
• ✅ Never pay the full amount upfront — use milestone-based payments.

If Something Goes Wrong

Disputes between Clients and Contractors are entirely private matters. BookYourTrades cannot mediate, arbitrate, or intervene. You may report a fraudulent or misleading listing to us at hello@bookyourtrades.com and we will investigate; however, reporting to us does not create any legal obligation on our part.